bed299 Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the bed299 platform and all its services. By accessing bed299, creating an account, or using any of its services, you are considered to have fully agreed to these Terms.

bed299 is an online gaming platform providing live casino, slot games, fishing games and cricket betting services for users in Bangladesh. Participation on this platform is entirely voluntary and is intended for adults only.

• These Terms may be changed at any time, and continued use of the site after any change will be considered acceptance of the updated Terms.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.
• These Terms apply solely to the bed299 platform — not to any third-party sites or apps.
• In the event of any dispute, the interpretation of these Terms as originally written will be considered final.

The following eligibility conditions must be met to use the bed299 platform:

• You must be at least 21 years of age. This platform is operated for users aged 21 and above only.
• You must be accessing from a country or region where online gaming is legally permitted.
• You are not subject to a gaming restriction imposed by a guardian, authority, or court order.
• Each person may hold only one account — creating multiple accounts is strictly prohibited.

3.1 Registration Process

When creating an account on bed299, you must provide accurate and complete information. bed299 reserves the right to cancel any account registered with false or incomplete information.

• Each user may create only one account.
• It is entirely your responsibility to keep your account password and login details confidential.
• Transferring or selling your account to any third party is prohibited.

3.2 Identity Verification (KYC)

bed299 may request identity verification from a user at any time. Government-issued ID, proof of address, or other documents may be required for verification. Withdrawals may be delayed until identity verification is complete.

4.1 Deposit Rules

The following mobile banking methods can be used to deposit funds on bed299: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳200.

• Deposits must be made only from a payment account registered in your own name.
• Depositing funds through a third party is strictly prohibited.
• Minimum deposit amount: ৳200 (for each method).

4.2 Withdrawal Rules

The following rules apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing typically takes between 30 minutes and 3 hours.
• Applicable wagering requirements must be met before withdrawing from a bonus balance.
• If identity verification is pending, the withdrawal process may be temporarily paused.

5.1 Welcome Bonus

bed299 offers new users a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200; depositing ৳10,000 gives a maximum bonus of ৳5,000 and a total balance of ৳15,000.

5.2 Wagering Requirements

Each bonus comes with wagering requirements. The wagering requirement for the welcome bonus is 25x (25 times the bonus amount). The combined total of the bonus and deposit cannot be withdrawn before being wagered at this rate.

• Bonus funds cannot be withdrawn as cash directly — only after the wagering requirements have been met.
• Each promotion has a set validity period; once it expires, the bonus will be cancelled automatically.
• bed299 reserves the right to change or cancel any ongoing promotion at any time.
• If any irregularity or fraud is detected in connection with a bonus promotion, the relevant account may be closed.

bed299's VIP program has four tiers, each offering a weekly cashback benefit:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Progression to a higher VIP tier depends on a user's regular participation and activity on the platform. The detailed terms for VIP benefits are set separately by bed299 and may change at any time.

7.1 General Gaming Policy

All games on bed299 are operated according to set rules. The outcome of each game is determined by a certified Random Number Generator (RNG) system, which ensures fair play.

• If your internet connection is lost mid-game, the round result saved on the server will be considered final.
• If a game is suspended due to a technical error, the bet will be refunded where applicable.
• Placing coordinated bets using multiple accounts within a single game session is prohibited.

7.2 Live Casino and Slots

Live casino games (provided by Ezugi and Evolution Gaming) are operated in a real-time environment. Each game has specific minimum and maximum bet limits, which are displayed in the game interface. Slots and fishing games from other providers including Pragmatic Play, PG Soft, JILI, Spribe and Microgaming are also operated under the same fair play policy.

The following activities are strictly prohibited on bed299 and may result in account termination:

• Creating multiple accounts to take advantage of bonuses or promotions.
• Using false or forged identity documents for account verification.
• Using automated software, bots, or scripts to play games.
• Exploiting any security vulnerability or technical error.
• Using unauthorized third-party software.
• Using the platform for money laundering or financial fraud.
• Harassing or misconduct towards other users.
• Placing coordinated bets to gain an unfair advantage from the system.

If any of the above activities are detected, bed299 reserves the right to take immediate action, including account suspension, cancellation of withdrawals, or legal action.

9.1 Closure by bed299

bed299 may temporarily or permanently close any account in the following circumstances:

• Violation of any provision of these Terms.
• Failure to complete identity verification or submission of fraudulent information.
• Suspicious financial transactions or suspected fraud.
• Receipt of a legal directive from an authority.

9.2 Closure by the User

Any user who wishes to close their account voluntarily may contact the support team via 24/7 live chat or email. An opportunity to withdraw any verified balance will be provided before the account is closed.

bed299 is committed to ensuring responsible gaming. We believe gaming is a form of entertainment, and we are actively working to ensure it does not cause financial or mental harm.

• If you find it difficult to control your gaming, please contact the support team.
• Deposit or play limits can be set on an account at the user's request.
• Contact the support team to request a temporary break (cool-off) or self-exclusion.
• To learn more about responsible gaming, please read our Responsible Gaming page.

bed299 places the highest importance on protecting users' personal information. SSL encryption technology is used to keep all transactions and data exchanges secure.

• User data will never be sold or transferred to third parties without authorization.
• Full details on data collection and use can be found on our Privacy Policy page.
• Information may be disclosed when required by law or upon directive from an authority.
• Users may contact the support team at any time to view or correct their stored information.

bed299 is not liable for the following:

• Loss caused by internet connection issues or the user's own device.
• Issues arising from a technical failure on the part of a third-party game provider.
• Financial loss resulting from the user's own negligence or error.
• Delays caused by unexpected technical errors or server outages.

bed299 always strives to operate a safe and reliable platform. Support in Bengali is available 24/7 via live chat for any issues. For email contact: [email protected].

For any questions or objections regarding these terms and conditions, please contact our support team. We are here for you.